Volunteer Services Manager
The Alliance for Substance Abuse Progress (ASAP) leads the effort to identify and establish system-wide solutions to substance misuse and substance use disorders. It is a partner in advocacy, education and support for the health of our community and every person in it. The ASAP Hub, which is located at the United Way center building on 13th Street, will become the place where women, men, and families can get the information and support to begin and/or maintain their recovery journey.
There are many people in our community who have expressed their willingness to volunteer time and talents to help women, men, and children who are directly impacted by substance misuse. The ASAP Hub will be the home base for dozens of ASAP volunteers, who are representative of our community’s diversity and will include many individuals who are recovering from addiction. The ASAP Volunteer Services Manager’s primary responsibilities include recruiting, training, and scheduling of the many volunteers necessary for Hub Operations.
Examples of ASAP Hub volunteer roles are as follows:
– System Navigators: Navigator volunteers will link clients to treatment providers, recovery programs (Celebrate Recovery, Smart Recovery, Narcotics Anonymous, Heroin Anonymous, Alcoholics Anonymous, etc.) and supporting organizations in the community such as San Souci, Salvation Army, Love Chapel, Su Casa, 2-1-1, Lincoln Central Family Neighborhood, Malachi’s Closet, and many others.
– Skills Development and Services: In support of addiction recovery, trained ASAP Hub volunteers will offer a wide variety of services and life skills training. Examples of the many potential volunteer roles/services are transportation, employment searching, resume building, interviewing skills, writing skills, mentoring, computer classes, cooking workshops, fitness programs, meditation sessions, etc.
The Volunteer Services Manager is expected to maintain a working knowledge of available social services and develop relationships with other volunteer coordinators in the community. The Volunteer Services Manager will also be a visible/vocal advocate for substance use disorder recovery and participate as a key member of the ASAP Leadership Team.
Essential functions include the following. Other duties may be assigned.
- Participate in strategic meetings and assist with planning for the organization.
- Develop and maintain relationships with other volunteer coordinators and key members in the community.
- Identify and develop volunteer role descriptions.
- Develop, update and execute volunteer recruitment strategies in order to meet the organization’s volunteer needs on an ongoing and temporary basis, as well as for special events.
- Perform orientation, train and maintain all volunteers to perform functions and activities within the guidelines of the ASAP policies and procedures.
- Oversee the day to day volunteer program operations including working with direct staff and volunteers to coach, guide and achieve goals and objectives.
- Conducts ongoing evaluation of the program and services delivered by volunteers, recommending and implementing improvements as identified and/or necessary.
- Develop internal tools and procedures that will sustain the volunteer program.
- Create and maintain a Volunteer database.
- Create and distribute up-to-date reports.
- Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular monitoring of volunteer data and tracking, to evaluate program.
- Schedule volunteers based on business needs, ensuring coverage.
- Plan, lead, and facilitate community meetings.
- When Hub Manager or Recovery Specialist is unavailable, duties may include:
- responding to visitors in a caring and effective manner as outlined in the training manual; utilize computer software programs and technology to facilitate the information and referral process;
- assessing the situations of visitors to identify additional needs;
- offer advocacy assistance to clients when necessary.
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree (Social Work, Sociology, Psychology, or other related health and human services field of study) or equivalent experience
- Minimum 3 years of related experience in human and social services field required
- Management or Supervisory experience required
CERTIFICATES, LICENSES, REGISTRATIONS
- Must have a valid U.S. driver’s license and proof of insurance.
KNOWLEDGE, SKILLS, and ABILITIES
- Organizational and time management skills.
- Written and verbal communication skills.
- Knowledge of community, regional, and state human and social service resources.
- Ability to manage multiple projects and deadlines.
- Detail-oriented with follow up skills.
- Active listening and strong problem-solving skills.
- Ability to work and contribute in a team environment.
- Ability to exhibit and demonstrate customer service to volunteers, clients and other team members.
- Demonstrated ability to lead a team.
- Ability to lead and collaborate with peers and partners.
- Ability to effectively use email (MS Outlook) and MS Office software programs as necessary.
- Experience and/or ability to learn database software systems.
- Experience and/or ability to learn web-based software systems.
- Ability and willingness to effectively use other job-related technology tools, including but not limited to:
- Image scanners, fax machines, and photocopiers.
- Multi-Line Phone System.
- Ability to stand 1/3 to 2/3 of the time.
- Ability to walk 1/3 to 2/3 of the time.
- Ability to sit over 2/3 of the time.
- Ability to talk or hear from 1/3 to 2/3 of the time.
- Ability to lift over 20 lbs. under 1/3 of the time.
- Driving or flying to/from volunteer sites and/or other locations for business-related purposes.
- The work environment is that of a fast paced office with minimal to high noise levels and moderate temperatures.
- This position requires working independently as well as part of a team.
- This position requires verbal and face-to-face contact with others on a daily basis.
- Frequent use of a computer, general office equipment, and/or personal device (e.g., cell phone, tablet) is necessary.
- The position requires client information be maintained appropriately confidential.