The ASAP Hub Manager is responsible for the start-up and ongoing operation of the ASAP Hub, located in the United Way Center building, where individuals and families can get information and support for recovery from substance use disorders. As a result of specializing in recovery-related information and support, the ASAP Hub will receive many referrals from service providers, the criminal justice system, social service agencies, churches, employers, and other organizations for individuals needing more support than the referring entity is capable of providing. The ASAP Hub staff will include the experiences and skills to understand needs, and the knowledge to provide helpful information and link clients to existing and emerging community resources.
The ASAP Hub Manager is responsible for hiring/managing the ASAP Hub Staff and defining the policies and procedures necessary for operating a recovery resource center. The paid positions that will report to the Hub Manager include the ASAP Volunteer Services Manager, who will be responsible for defining the many Hub volunteer roles, including volunteer recruiting, training and scheduling, and the ASAP Hub Recovery Specialist, who will assist clients in choosing the best recovery process options.
The ASAP Hub Manager will lead a Hub implementation team during Q1 and Q2 2019 to establish priorities, design the space, determine the volunteer roles and training requirements, and develop the business plan (including performance metrics). The implementation team will consist of the Hub staff and other ASAP team members, community partners, and individuals in recovery. The goal is for the Hub to begin operation on a limited basis by 5/1/19, and to be fully operational by 7/1/19. After implementation, the Hub Manager will be accountable to ensure quality services for clients/members and community partners, and continuous improvement of the operation.
In addition to the operation of the ASAP Hub, the Hub Manager will also be a visible/vocal advocate for substance use disorder recovery in the community and participate as a key member of the ASAP Leadership Team.
ASAP Hub Operations- 50%
1. Manage the ASAP Hub operations.
2. Evaluate and improve services provided and outcomes as related to overall program goals.
3. Develop and implement policies, procedures, and practices with a priority on safety while creating a compassionate, low barrier place for individuals to find recovery information and support.
4. Create and maintain a client database.
Develop Community Partnerships & Collaborations- 30%
5. Lead outreach and marketing efforts to promote Hub services.
6. Work in collaboration with recovery-oriented service providers to develop integrated support processes.
7. Participate and assist in the implementation of a coordinated data system linking services in our community.
8. Create an annual plan in coordination with other agencies towards shared goals.
Fiscal Management & Resource Development – 10%
9. Work with ASAP Executive Director to develop a sustainable cost model and framework for ongoing funding.
10. Responsible for expense budgets and operational cost management
11. Seek and apply for appropriate grant opportunities.
12. Develop relationships within City and County for ongoing financial support of Hub operation.
Supervisory Duties- 10%
13. Recruit, supervise, and develop Hub employees.
14. Evaluate staff performance, use team building and motivational techniques, and additional training, to continually improve departmental professionalism and performance.
15. Create annual work plan for self and team.
16. When Volunteer Services Manager or Recovery Specialist is unavailable, duties may include:
a. responding to visitors in a caring and effective manner as outlined in the training manual; utilize computer software programs and technology to facilitate the information and referral process;
b. assessing the situations of visitors to identify additional needs
c. offer advocacy assistance to clients when necessary
• Bachelor’s Degree (Social Work, Sociology, Psychology, or other related health and human services field of study) or equivalent experience required.
• A minimum of 3 years or related experience in human and social services field.
• Management or supervisory experience
• Experience in customer service
• Experience in relevant computer applications (Microsoft Office Suite, etc.)
Functional / Organizational Skills:
• Organization and time management skills.
• Written and verbal communication skills.
• Knowledge of community, regional, and state human and social service resources.
• Ability to manage multiple projects and deadlines.
• Detail-oriented with follow up skills.
Interpersonal / Communication Skills:
• Able to communicate clearly, both written and verbal.
• Active listening and strong problem-solving skills.
• Ability to work and contribute in a team environment.
• Ability to plan, lead, and facilitate community meetings.
• Demonstrated skills to coach, guide and direct staff and volunteers to achieve goals and objectives.
• Ability to lead and collaborate with peers and partners.
• Demonstrated personal computer skills with MS Office applications.
• Experience and/or ability to learn database software systems.
• Experience and/or ability to learn web-based software systems
Majority of activities are in an office “client/member service” environment. Occasional work outside of normal business hours. Frequent travel within Central Indiana area is required.
Last modified on Thursday, 20 December 2018 09:39